![]() ![]() *Please report missing, incorrect, damaged, or defective upon arrival items within 10 business days of arrival. *This policy applies to items that do not have a specific return policy listed on their product page. Filastruder will not accept liability for any items lost or damaged in shipping. A tracking number must be provided to us no later than 7 days after the return has been accepted. Once we have authorized a return, it is your responsibility to package the item well so that it is not damaged, and return the item using a tracked shipping service. If the item returned is in brand new/unused condition, we will issue either a refund or an exchange of the product.Ĭustomers are responsible for both the return shipping cost and shipping costs from the original order unless the product arrives damaged or defective. The product must be returned in a condition enabling us to sell the product as new. We will only accept returns of unopened products and kits within 30 days of delivery. We value your business and will do our best to work with you. To arrange for a return, please email no later than within 30-days after receipt of the product. ![]() We understand that from time to time you may wish to return a product to us. It is best to check with your local customs office if you have questions. International shipments (outside the US) may be subject to import fees. This will be sent with the most economical method available.įor accurate shipping costs, click the cart icon to estimate your shipping costs and find the best shipping options for your needs. If you prefer to receive the items that are in stock sooner, it would be best to place two separate orders for the in-stock and out-of-stock items.Īll orders that are over $100 that ship within the United States are eligible for free shipping. If an order is placed containing one or more items that are out of stock, the order will not ship until all items are in stock. Once your order is shipped, you will receive an email with tracking information. If a significant (multi-day) delay is expected, we will aim to inform you via email. On rare occasions, we are unable to make this target. Orders received after that time may not ship until the next business day. Orders placed before Noon ET (USPS) or 2 PM ET (UPS/FedEx) on Monday-Friday usually have same-day shipping. Our goal is to provide you with the fastest shipping possible. You can estimate your shipping costs in the shopping cart before placing an order.Īll orders ship from Filastruder, headquartered in Atlanta, GA USA. We’ve done our best to answer them below. Please note that the original shipping cost is non-refundable and we do not accept exchanges.Some of our most frequently asked questions revolve around shipping details. Once we receive your return, we will inspect the item(s) and issue a refund within 3-5 business days. If you wish to cancel or receive a refund on an order that has already been shipped, you will be responsible for the return shipping costs. You are fully eligible to cancel an order before the order has been shipped. Q: Can I cancel, return, or exchange an order? If you received a damaged item, please contact our Customer Support Team immediately to receive assistance. All you need to do is go to our "Track Your Order" page and insert your order's tracking number. You can track your order right on our website. Once your order is shipped, you will receive an email with a shipping update with your tracking number. Unfortunately, we are only able to ship to those in the United States. We recommend using a trackable shipping method and keeping your shipping receipt until your return is processed. Please note that the buyer is responsible for all return shipping costs. If for any reason you are not satisfied, you can return the item(s) within 30 days of delivery. ![]() We want you to be completely satisfied with your purchase from Revolve. Q: Is there a warranty on the Revolve Bracelets? If you feel something went wrong with order’s processing, feel free to reach out to our Customer Support Team. Please do not be concerned if you have not received your tracking information within that time frame, your order will be fulfilled shortly. Though, we may be experiencing minor delays due to the high volume of orders we are receiving. The processing time for orders is usually 1-3 business days. Once shipped, the average delivery time is 10-15 business days, depending on where in the world you are located. ![]()
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